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Please be aware of the following when purchasing a Vitus Audio product on the second-hand market, especially through an unauthorised partner;

If you buy a Vitus Audio product from a private seller, the warranty will not be transferable. Warranty is only transferable when a second-hand product is purchased through an authorised partner.

When buying a second-hand product, it can be difficult to determine if the product has been tampered with or serviced via an unauthorised service centre.

If a product is found to have been worked on by unauthorised parties, then any remaining warranty is void. Always contact us with pictures of the unit in question and the serial number so that we can check our records for a shipping date, the country sold to and the service history if any exists. You can use the form below to submit these details to us before committing to a purchase.

Please be aware that our products are coded for specific mains voltages and if used with the wrong mains voltages, will at best not have the correct performance and at worst may be damaged.

Second-hand purchased products will normally only be supported directly through our factory in Denmark.

Verify a second-hand product

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Please provide a photo of the front of the unit and the back of the unit including the serial number.
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    Admin / Invoicing
    AVA Group A/S,
    Dueoddevej 6B,
    7400 Herning,
    Tel: +45 9626 8046
    Deliveries / Collections
    AVA Group A/S,
    Hammershusvej 3L,
    DK7400 Herning,
    Opening hours: Monday-Friday 06.00-14.00

    VAT number: DK29800804

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