Warranty guideline
NEW PRODUCTS
Terms & conditions of this Warranty Guideline document
The terms and conditions set out in this Warranty Guideline supersede any warranty information contained in our current product manuals.
If you have any questions regarding warranty coverage or service procedures, please contact us through the contact form available on the Vitus Audio website: https://www.vitusaudio.com
Warranty period: 2 years
Every Vitus Audio product is warranted against defects in materials and workmanship under normal use and service for a period of two (2) years from the original date of purchase, provided that the product was purchased through an Authorised Vitus Audio Partner.
Extended warranty: additional 4 years
AVA Group ApS offers an additional four (4) years of warranty coverage, extending the total warranty period to six (6) years from the original date of purchase for all eligible new products.
To qualify for the extended warranty, the product must be registered through the Extended Warranty registration form on the Vitus Audio website: https://www.vitusaudio.com, within thirty (30) days of the original purchase date.
Extended warranty coverage is available only for products purchased through an Authorised Vitus Audio Partner.
The registration process is conducted in English. If required, the Authorised Vitus Audio Partner through whom the product was purchased may complete the registration on behalf of the customer.
The following information is required:
- Full name
- Country of residence
- Model
- Serial number
- Mains voltage at your residence
- Authorised partner details
- A copy of the original purchase invoice
EX-DEMONSTRATION PRODUCTS
Ex-demonstration products are eligible for a maximum warranty period of two (2) years from the date of purchase. To qualify for warranty coverage, the product must have been purchased through an Authorised Vitus Audio Partner within four (4) years of the original shipment date from the AVA Group ApS factory.
To activate the warranty, the Authorised Vitus Audio Partner selling the product must complete a transfer of ownership registration through the Vitus Audio website.
Customers intending to purchase an ex-demonstration product are encouraged to contact the selling Authorised Vitus Audio Partner to confirm that the ownership transfer has been completed and that the product is eligible for warranty coverage.
SCOPE OF WARRANTY AND WARRANTY LIMITATIONS
The warranty and extended warranty apply only to products purchased through an Authorised Vitus Audio Partner within an authorised sales territory and, where applicable, registered with Vitus Audio. Products purchased from non-authorised sellers are not covered by warranty.
The warranty covers defects in materials and workmanship under normal use and service. It does not cover normal wear and tear, cosmetic deterioration, accidental damage, misuse, neglect, or damage resulting from improper installation, operation, transportation, or storage.
If a defect is confirmed to be covered under warranty, AVA Group ApS may, at its discretion and subject to applicable law, repair the product, replace the product, replace defective parts, or provide another appropriate remedy. Replacement parts or products may be new or refurbished, provided that they meet Vitus Audio quality standards.
The warranty is void if the product has been modified, altered, tampered with, serviced by unauthorised personnel, or used in a manner for which it was not originally designed. This includes, but is not limited to, electrical overload, improper mains connection, mechanical damage, experimentation, or any form of misuse.
Any evidence of tampering with, defacing, or removal of the original serial number or product identification markings will immediately invalidate the warranty.
Items subject to normal wear and tear are excluded from warranty coverage, including but not limited to batteries, glass panels, cabinet and casework, rubber feet, accessories, and similar consumable or cosmetic components.
Warranty service requires valid proof of purchase from an Authorised Vitus Audio Partner, including the original purchase date, product model, serial number, and seller details. AVA Group ApS may refuse warranty service if sufficient proof of purchase or product identification cannot be provided.
Examples of non-warranted situations
- Damage caused by the loss, corruption, or failure of digital data files or other informational content, regardless of cause.
- Failures resulting from accident, misuse, neglect, improper handling, transportation, installation, removal, storage, or operation contrary to the instructions supplied with the product.
- Damage resulting from unauthorised modifications, alterations, repairs, attempted servicing, or tampering by anyone other than an Authorised Vitus Audio Service Centre.
- Products with altered, removed, defaced, or illegible serial numbers or product identification markings.
- Damage sustained during transportation or shipping. All products must be transported on pallets and in suitable protective packaging.
- Products purchased through or exported to markets outside the authorised Vitus Audio sales territory may not be eligible for warranty service, unless otherwise approved in writing by AVA Group ApS or required by applicable law.
- Damage resulting from the use of an incorrect mains voltage or power source.
- Damage caused by exposure to excessive heat, direct sunlight, rapid temperature changes, condensation, humidity, or other adverse environmental conditions.
- Damage resulting from inadequate ventilation or overheating.
- Damage caused by short-circuiting of speaker outputs or other improper electrical connections.
- Damage caused by connecting or disconnecting cables while the product is powered on or operating.
- Damage arising from connection of XLR outputs to equipment that does not comply with the applicable XLR standard.
- Damage arising from connecting subwoofers or other non-approved loads directly to the speaker outputs.
- Cosmetic wear and tear or deterioration of components subject to normal use, including but not limited to batteries, glass panels, cabinet and casework, rubber feet, accessories, and similar items.
TRANSPORTATION, SHIPPING & SERVICE COSTS
Prior to any shipment relating to a warranty claim, an RMA (Return Merchandise Authorisation) registration must be submitted to and approved by AVA Group ApS through the Service & Upgrade form on the Vitus Audio website: https://www.vitusaudio.com. Products returned without a valid RMA number may be refused and returned to the sender’s expense.
Products requiring warranty inspection or service must be submitted through an Authorised Vitus Audio Partner or an Authorised Vitus Audio Service Centre.
Unless otherwise required by applicable law, the owner is responsible for all costs associated with transporting the product to the authorised service location, including freight, insurance, customs duties, taxes, and any related charges.
AVA Group ApS reserves the right to determine whether a product shall be serviced by an Authorised Vitus Audio Service Centre or returned to AVA Group ApS for inspection, repair, or replacement.
Products must be shipped using suitable protective packaging. Any damage sustained during transportation, or resulting from inadequate packaging, is not covered under this warranty.
Where a warranty claim is accepted and the reported defect is determined to be covered under warranty, AVA Group ApS will cover the cost of return transportation to the customer or Authorised Vitus Audio Partner. Customs duties, taxes, VAT, brokerage fees, and any other import-related charges are not covered under this warranty and remain the responsibility of the recipient.
If no defect is found, or if the reported defect is determined not to be covered by warranty, AVA Group ApS reserves the right to charge for inspection, testing, transportation, storage, and any associated service costs.
WARRANTY TRANSFER
Selling your Vitus Audio product
Should you choose to sell your Vitus Audio product, we recommend doing so through an Authorised Vitus Audio Partner. Authorised partners can assist with the sale process and, where applicable, arrange the transfer of any remaining warranty coverage to the new owner.
Any transfer of remaining warranty coverage must be registered and approved before warranty service is requested by the new owner. Warranty coverage is not transferred automatically with the sale of the product.
Products sold outside the Authorised Vitus Audio Partner network, including private sales and online auction platforms, are not eligible for warranty transfer. Any remaining warranty coverage will be void upon transfer of ownership.
Buying a pre-owned Vitus Audio product
To ensure authenticity, performance, and warranty coverage, we recommend purchasing pre-owned Vitus Audio products exclusively through an Authorised Vitus Audio Partner. Authorised partners can assist with transferring any remaining warranty coverage and provide expert advice on installation, setup, and product optimisation.
Products purchased through private sales, online marketplaces, auction sites, or any seller outside the Authorised Vitus Audio Partner network are not eligible for warranty transfer and are therefore not covered by the standard or extended warranty.
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