FAQs

If a new version of your product has reached the market, i.e. the RI-100 being upgraded to RI-101 mk.II, then it is possible to have your product upgraded. To get more information on upgrading your product, including pricing etc, please fill out the Service & Upgrade form with the required information.

You can request a repair via the Service form.

1. Put your unit into standby
2. Wait 1 minute
3. Remove the power cord
4. Slide out the drawer on the IEC inlet
5. Replace the fuse with the same specifications as already installed in the product

In most cases, spare parts (PCBs, components etc.) will be kept in stock for a long period after discontinuation. If the spare parts are not in stock, most can be bought or produced again.

Contact us via the service form with your specific requirements.

You can register for the extended warranty using our Warranty Registration form.

There is always a risk when buying a product second hand with little knowledge of how the previous owner has treated the unit. To help in this process, we suggest buying second hand units through our authorised partners as they will be able to test all functions of the product and give you a solid, fair assessment of the condition of the item you are purchasing.

The purchase must be made with an authorised partner for any remaining warranty to be transferred with the product.

They say that variety is the spice of life. We offer our amplifiers in five distinct colourways – Orange, Titanium Grey, Silver, Champagne and, of course, Black.

Bespoke means just that. You can have a Vitus Audio product finished any way you wish. That could mean a custom colour, a solid gold front plate or internal customisations. Our team can discuss your requirements with you. Start a conversation with us on the Bespoke page.

Vitus Audio products feature a regulated linear power supply that requires a specific voltage to operate. If a wrong voltage is applied to a Vitus Audio product i.e. 230V being applied to a 115V product, the product will be damaged.

This is possible but the change cannot be done by yourself.

In some cases, this work can be performed by our authorised partners around the world. In rare cases we would ask that the product is returned to the Vitus Audio factory in Denmark for the conversion to be done.

Please fill the service form to enquire about this process.

You can find all the features available in the RC-010 on the product page.

The RC-010 remote can be bought and used to operate all Signature and Masterpiece series products from Vitus Audio.

All Vitus Audio power amplifiers are truly balanced. This means that the negative speaker terminals are the inverted signal and NOT a ground post.

Do not under any circumstances connect the negative speakers out to ground as this will cause damage to the amplifier.

Connecting an active subwoofer to our power amplifiers is not recommended due to the the fully balanced design of the output stage.

Connecting an active subwoofer to our pre-amplifiers or integrated amplifiers should be done via a pre-out output or a normal output. It should NOT be connected to Tape-Out or BP-out outputs.

No, this is not a supported feature.

The chassis of Vitus Audio products are made purely from 100% aluminium. Aluminium is a non-magnetic material, providing zero influence on the electronics.

Most Vitus Audio preamplifiers and integrated amplifiers support “home theatre bypass” on all inputs. This can be set up on individual inputs. For a guide on how to do this, please follow this link to our knowledgebase article.

It is recommended for the purposes of component lifespan that you leave your unit in standby when not in use. Even though all parts of Vitus Audio products – including components – are over-specced, heat will still degenerate components faster and reduce the lifespan of the product.

Most Vitus Audio power amplifiers are Class A amplifiers, meaning they can get relatively warm (depending on room temperature). Usually, Vitus Audio Class A amplifiers will reach around 30 degrees above ambient temperature when fully warm.

Yes, you can purchase replacement packaging material i.e. cardboard box, foam, fabric covers, wooden crates etc. through our authorised partners. However, packaging material is made specific for every product and is not always available and in stock.

Please contact one of our authorised partners for a quote or, if an authorised partner is not present in your country, fill out the service form on our website with all required information.

It is recommended that you allow at least 10cm of air all the way round your Vitus Audio products to allow for optimal cooling. It is recommended that you do not place and operate your units in closed furniture with no room to allow for cooling.

It is recommended that you keep your unit in a steady ambient temperature, both while operating, in standby and under storage. You should always let your product acclimatise to room temperature before plugging it in to mains and operating it.

It is recommended to operate our products within the range of 18-28ºC ambient temperature.

Yes, you should always put your product into standby or even better, disconnect the product from the mains when swapping out cables. Before disconnecting your product from the mains, please put your product into standby and wait 5 minutes.

You should use a damp (water only), lint-free, microfibre cloth to carefully clean your Vitus Audio products. Washing tags on the cloth should be kept away from the paint to reduce the risk of scratching your product.

It is recommended for most Vitus Audio products that there are at least 2 people to handle the packing and unpacking of the product.

Most Vitus Audio products are very heavy (some exceeding 120kg), therefore care should be taken not to damage the product or the people lifting the product.

It is recommended that you unplug your Vitus Audio products from the mains outlet during thunder or lightning storms. You should also unplug your Vitus Audio products if they will be unattended for extended periods including vacations, business trips etc.

The manual for each current Vitus Audio product can be found on the corresponding product page.

If you need a manual for a discontinued Vitus Audio product, please fill out the service form with all the required information.

Yes, you should always read the manual before putting your product into operation.

The turn on sequence should always be from source to amplifier i.e. source, processing, preamplifier, power amplifier. The turn off sequence is the opposite of the turn on sequence i.e. power amplifier, preamplifier, processing, source.

In most cases, a power conditioner will not offer any benefits in terms of sonic performance when used with Vitus Audio products.

Power conditioners can sometimes be useful if you live close to large factories, in a big city etc. with an increased risk of “polluted mains”.

It may change the sonic characteristics, but not necessarily for the better.

In almost every situation it is not recommended to use a power conditioner for our power amplifiers or integrated amplifiers as these have big power supplies with filtering built in.

To find guides on how to navigate and setup the different menus on your Vitus Audio product, please visit the knowledgebase section of our website. Both written and video guides showcasing the different menu options, features and setups for your Vitus Audio product are available.

Vitus Audio uses the European standard of XLR connections for analogue sources.

Meaning;

• Pin 1 = GND
• Pin 2 = Hot / non-inverted / +
• Pin 3 = Cold / inverted / –

RCA connections are made with Signal on the centre pin and GND on the outer ring.

Vitus Audio was founded on the 17th January 1995 by Hans-Ole Vitus. Following 8 years of research and development, the first prototype Vitus Audio amplifiers were ready in 2003. The very first production units were unveiled at CES in January 2004 and released to market that same month.

You can read the full history of Vitus Audio here.

No, you are not forced to use the mconnect app for our streaming solutions.

All DLNA/UPnP applications can be used with our streaming solution. mconnect is simply the app that we have tested and approved the functions of.

If you are in a country without an authorised Vitus Audio partner, please contact us direct by filling out the sales form on our website with all the required information. We will then guide you to the closest partner to help you with your requirements.